PRIVACY POLICY

1. Introduction

This Privacy Policy explains how personal data is collected, processed, and protected for users who access www.tradesoft.es (hereinafter, the Website), in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR) and Organic Law 3/2018 on Personal Data Protection and the guarantee of digital rights (LOPDGDD).

2. Data controller

The data controller for personal data collected through the Website is:

Tradesoft
Website: www.tradesoft.es
Contact email for data protection matters: info@tradesoft.es

This contact channel is intended exclusively for matters related to privacy and personal data protection.

3. Personal data we may process

The Website may process the following categories of personal data:

Identification data: first name, last name, country, email address and, where applicable, contact phone number.

Account and purchase data: username, login credentials, billing details, and license or plan preferences.

Technical data: IP address, device identifiers, browser type, operating system, and access logs.

Usage data: interactions with the Website, access history to private areas, and tool usage metrics for the purpose of improving service performance.

4. Purposes of processing

User personal data may be processed for the following purposes:

• Manage user registration and access to Website accounts.
• Provide access to Tradesoft’s institutional analysis and market-reading solutions.
• Manage license purchases, billing, and payments.
• Respond to inquiries, information requests, and technical or commercial support requests.
• Send service-related communications, technical notices, material changes, or security alerts.
• Comply with applicable legal, accounting, tax, or fraud-prevention obligations.

5. Legal basis for processing

The legal bases that allow the processing of personal data are:

• Performance of a contract, to manage account creation, service delivery, and management of purchased licenses or plans.
• Legitimate interest, to improve Website security and operation and to maintain an adequate level of service quality.
• Consent, to send commercial or informational communications when the user has expressly agreed.
• Compliance with legal obligations, where accounting, tax, or anti-money laundering regulations so require.

6. Data retention period

Personal data will be retained for the time strictly necessary to fulfill the purposes for which it was collected and, in any case, for the periods established by applicable legal, tax, or accounting regulations.

Once the data is no longer necessary, it will be duly blocked and, where appropriate, securely deleted or irreversibly anonymized.

7. Data disclosures and international transfers

As a general rule, personal data is not sold or rented to third parties. It may only be shared with third parties in the following cases:

• When necessary for proper service delivery (for example, hosting providers, payment gateways, or support/communication tools).
• When required by applicable law or requested by competent authorities.
• When the user has provided explicit consent.

Some technology providers may be located outside the European Economic Area (EEA). In such cases, appropriate safeguards will be adopted to ensure an equivalent level of protection to that established by the GDPR, such as entering into Standard Contractual Clauses approved by the European Commission.

8. User rights

The user may exercise the following rights at any time in relation to their personal data:

• Right of access: know what data is processed and for what purposes.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure: request deletion of data when it is no longer necessary or in other cases provided by law.
• Right to object: object to certain processing based on legitimate interest.
• Right to restriction of processing: request limitations on processing in certain circumstances.
• Right to data portability: receive data in a structured, commonly used format or request its transfer to another controller where technically feasible.
• Right to withdraw consent: where processing is based on consent, without affecting the lawfulness of prior processing.

To exercise these rights, the user may send an explicit request to info@tradesoft.es, indicating the right they wish to exercise and attaching, where appropriate, a copy of a document proving their identity.

The user also has the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) if they believe that the processing of their data does not comply with applicable law.

9. Security measures

Tradesoft applies appropriate technical and organizational measures to protect personal data, such as encryption of communications using secure protocols (SSL/TLS), protection systems against unauthorized access, and internal access controls.

However, the user should be aware that no system is completely invulnerable. It is recommended to use strong passwords, not share credentials, and periodically review the security of your devices.

10. Minors

The services and content offered through the Website are intended for individuals over 18 years of age. Tradesoft does not knowingly collect data from minors. If it becomes aware that personal data from a minor has been obtained, it will be deleted immediately.

11. Cookies and similar technologies

The Website uses cookies and similar technologies to analyze site usage, improve performance, and personalize the user experience. For detailed information about cookies, purposes, and settings, users may consult the Cookies Policy.

12. Updates to this Privacy Policy

This Privacy Policy may be modified or updated at any time, for example, to adapt to legislative changes, criteria of the supervisory authority, or new data processing activities.

In the event of material changes, users will be informed through the Website. Continued use of the Website after such changes will imply acceptance of the updated Privacy Policy.

13. Contact

For any questions related to this Privacy Policy or the processing of your personal data, you may contact Tradesoft at info@tradesoft.es.